A growing Medical Billing organization from a small town was struggling to attract and retain good manpower. They had a choice of either shifting to a bigger city for trained manpower or outsource. The billing company picked MCKIOL, from 5 companies after rigorous testing. They first started with only payment and charge posting but soon transferred most of the processes to MCKIOL. Now the billing company has a lean team with only managers for each process who coordinate with MCKIOL.